Card Business Analyst should ensure the smooth execution of card-related projects and operations by bridging business needs and technical solutions. His key capabilities include.
10+ years of experience in the same role:
1. Domain Expertise
- Deep understanding of the card lifecycle: Issuance, Activation, Usage, and Closure.
- Knowledge of Credit, Debit, Prepaid, and Corporate Card products.
- Familiarity and worked with card schemes (e.g., MasterCard, Visa, Amex, UnionPay) and their compliance requirements.
2. Requirement Gathering and Analysis
- Collaborating with stakeholders to understand business needs and translate them into technical requirements.
- Conducting gap analysis between current processes and desired outcomes.
- Drafting detailed business requirement documents (BRDs) and functional specifications.
3. Technical Proficiency
- Understanding card management systems (CMS) and their integration with banking channels like IVR, ATMs, and Digital Banking.
- Familiarity with APIs, file formats (ISO 8583, XML, JSON), and system integration for card issuance and settlement processes.
- Knowledge of encryption and tokenization methods for secure card transactions.
4. Process Optimization
- Identifying inefficiencies in existing card operations and proposing solutions to streamline processes.
- Developing workflows for card-related operations, including onboarding, embossing, e-statements, and customer servicing.
5. Project Management
- Managing timelines, deliverables, and risks for card-related projects.
- Coordinating between IT, Operations, Vendors, and Business teams to ensure project success.
- Prioritizing tasks based on business impact and regulatory timelines.
6. Compliance and Risk Management
- Ensuring all card processes comply with regulatory standards and card scheme mandates.
- Supporting risk assessments related to card issuance, transactions, and data storage.
7. Vendor and Stakeholder Collaboration
- Working with card personalization vendors and payment processors to ensure seamless implementation.
- Managing vendor contracts and performance for card-related services.
8. Data Analysis and Reporting
- Generating and analyzing reports on card performance metrics like spend volume, delinquency rates, and activation trends.
- Utilizing data insights to recommend improvements in card offerings.
9. Testing and Quality Assurance
- Designing and executing test cases for card issuance, integration, and transactions.
- Verifying that the implemented solutions align with the defined requirements.
10. Customer Focus
- Supporting initiatives to enhance customer experience, such as mobile wallets, virtual cards, and contactless payments.
- Providing feedback to design teams for improvements in card-related customer journeys