An Electronic Branch IT Project Manager will oversees the development, implementation, and management of technology solutions for electronic branches, such as self-service kiosks, digital banking hubs, and remote branch operations. Below are the detailed capabilities required for this role:

1. Technical Expertise

• Integration Skills: Ability to integrate electronic branch solutions (ATMs, ITMs, kiosks) with Core Banking systems, payment gateways, and middleware platforms.
• System Security: Expertise in implementing robust security protocols, including encryption, fraud detection, and compliance with standards like PCI DSS and GDPR.
• Technology Familiarity: Proficiency in handling digital banking platforms, remote account opening systems, and self-service tools like cash/cheque deposit kiosks.

2. Project Management Skills

• Planning and Execution: Strong skills in creating and executing project roadmaps, timelines, and resource plans to meet objectives efficiently.
• Risk Mitigation: Ability to identify risks such as downtime or service disruption and create contingency plans to address them proactively.
• Vendor Management: Experience in managing relationships with vendors and external partners to ensure timely delivery of solutions.

3. Customer Experience Focus

• Service Availability: Ensuring seamless and uninterrupted customer experiences with robust monitoring and proactive maintenance.
• User-Friendly Design: Focus on intuitive, customer-centric systems with accessible interfaces and real-time support features.
• Customer Journey Optimization: Enhancing customer interactions through personalization and quicker transaction times.

4. Leadership and Collaboration

• Team Leadership: Leading cross-functional teams effectively, fostering collaboration, and ensuring smooth communication among stakeholders.
• Change Management: Expertise in transitioning from traditional to electronic branch models with minimal disruption.
• Stakeholder Engagement: Ability to work closely with senior management, operations, and IT teams to align projects with business objectives.

5. Operational Efficiency

• Automation Implementation: Driving process automation for tasks like account opening, payment processing, and loan applications.
• Performance Monitoring: Using analytics to track branch performance, identify bottlenecks, and implement improvements.
• Scalability Planning: Preparing systems to handle growth, such as new branch rollouts or additional service offerings.

6. Compliance and Security

• Regulatory Adherence: Ensuring solutions comply with legal and banking regulations, including data privacy and anti-money laundering (AML) requirements.
• Audit Readiness: Maintaining comprehensive documentation and systems to be prepared for regulatory audits.

7. Strategic Vision

• Innovation: Exploring new technologies like AI-powered assistants, contactless banking, and biometrics to keep the bank competitive.
• Sustainability: Promoting eco-friendly solutions such as paperless transactions and energy-efficient branch systems.